Policies
Shipping & Returns
Everything you need to know about order processing, delivery timing, and returns for Sideline Foam products.
How orders move
We build custom foam mat solutions for athletic and industrial environments, so shipping timelines can vary by order size, customization, and destination.
Shipping policy
Processing times
Most orders are reviewed and prepared after payment is received. Custom or large-volume mat orders may require additional production time before shipment.
Delivery details
Freight and transit
Transit times depend on carrier schedules, destination, and whether your order ships by parcel or freight. Delivery estimates are provided as guidance and are not guaranteed.
Returns policy
Return requests
If there is a problem with your order, contact us promptly. Because many products are custom-made, returns may be limited unless the item arrives damaged, defective, or incorrect.
Returns
What to do next
To request help with a shipment or return, email your order number, photos of any damage, and a short description of the issue so our team can review it quickly.
Before returning
Please wait for return authorization and shipping instructions before sending any product back.
Helpful info
Keep original packaging when possible and note any visible freight damage on delivery paperwork.